Nesterly

Frequently asked questions


How does Nesterly work?

The Nesterly platform connects households, Hosts, who have spare space with people who are seeking a place to stay for longer than one month, Guests. In a twist that’s unique to Nesterly, Guests can also exchange help around the house for lower rent. Nesterly helps to make intergenerational homesharing safe, transparent, and easy by providing screening, a customizable homesharing agreement, and on-going service.

How do I find the right homesharing arrangement?

Once Guests create a profile and complete our screening process, they can search our list of verified Hosts by location, date, and price to find the right homeshare. They then use our secure messaging system to reach out to their selected Host(s). If both Host and Guest decide to move forward, they can design and confirm the booking terms, complete a Homesharing Agreement, and set up automated payments, all through the Nesterly platform.

Is Nesterly a safe place to find a housemate?

Trust and safety are paramount to us at Nesterly. This is why all community members go through our multi-step screening process. After verifying their email address, all users must then verify their identity. We use an industry leading screener, Onfido, to verify users’ name, date of birth, and address. You can read more about Onfido’s detailed screening process by clicking on this link. In addition to requiring a complete Nesterly application we also conduct two reference checks for every user (at minimum).

What information do you need from me to sign up and become an active member of the Nesterly community?

We require your: name, date of birth, contact info, recent photo, names and contact information of at least two references, bank account info (to send or receive payments), and photos of your home (Hosts only).

Where is Nesterly operating?

Nesterly is currently operating in the Boston metropolitan area in partnership with the City of Boston . We are working around the clock to scale Nesterly to additional cities and hope to be in your neighborhood soon. If you think your city needs Nesterly, let us know at the bottom of our homepage!

How do I know if I am eligible?

While we designed Nesterly to meet the demand for intergenerational homesharing, anyone over the age of 18 is eligible to apply. Please read our Community Compact and Terms of Use to better understand what it means to join our community.

What does it cost to use Nesterly?

It’s free to create a profile and search our secure community. Nesterly’s one-time matching fee ranges from $95-195 depending on the length of stay and is charged at the time a homeshare is confirmed. Nesterly charges only 2.5% of monthly rent for ongoing use of the Nesterly platform, including our secure payment system and ongoing service team.

What if things aren’t working out with my housemate?

Nesterly encourages all Hosts and Guests to connect over the phone or in person before confirming a homeshare. Nesterly facilitates the creation of a detailed Homesharing Agreement to help ensure upfront communication and expectation setting. If housemates need to alter or shorten the original Homesharing Agreement, Nesterly can help facilitate. Nesterly is available to help housemates work through issues or concerns throughout the duration of the homeshare.

Is there a minimum length of stay?

Nesterly is not a platform for short-term accommodations. All bookings must be for a minimum of 30 consecutive days. Nesterly is designed to be flexible to meet the needs of each individual homesharing arrangement and can range from one month to up to a year or more.

Is homesharing legal?

Yes, homesharing with one Guest for a period of more than 30 days is legal in most circumstances. In many cities and towns, you can even Host up to 3 Guests at a time with no issue. To help provide regulatory transparency, we will soon be co-publishing a comprehensive Homesharing Toolkit with the City of Boston. In the meantime, we’ve created a Homesharing Resources page to provide an overview of potential rules and regulations that may impact your homeshare.

Can I rent out my entire house?

No. Hosts on the Nesterly Platform can only rent out a room or spare space in or on the property of their primary residence. Nesterly is a platform for homesharing, not home renting!

Can I list more than one room?

Yes. Once you create your first room listing you will have the option to add additional rooms via a link on your Hosting Dashboard. Some municipalities require permits and collect occupancy taxes once a resident is renting out more than three rooms though, so be sure to check your local policies and regulations.

How do I price the room?

Hosts choose how to price their rooms. That said, one of Nesterly’s key goals is to expand the supply of affordable housing so we strongly encourage Hosts to price their rooms as affordably as possible. Currently, most Hosts on the platform are charging $700 or less per month in the Boston-Cambridge area, utilities included.

How do I price the task exchange?

As part of the Nesterly signup process, both Hosts and Guests are asked to indicate whether they would like to incorporate task exchange into their homeshare. Incorporating tasks is an optional Nesterly feature that can be tailored to meet the needs of each homeshare. We typically see a $150 reduction in rent per month for approximately 2-3 hours of help per week (8-10 hours per month).

How do automated payments work?

Nesterly processes monthly rent payments quickly and easily through our automated payment system. Charges occur instantaneously, and generally take 5-7 business days to be deposited into the Host’s account. For new accounts it may take up to 10 business days. All payments are processed through the safest and most secure environment possible by industry leader, Stripe. Stripe is audited by a PCI-certified auditor and is certified to the most stringent level of security available in the payments industry.

Is my personal information safe?

Our customers’ safety and security are our top priorities. We use industry-standard certificates to ensure that your connection to our site is always secure and your information is protected. Additionally, we do not accept or store any sensitive information (e.g. payment info) on our servers, and only use trusted providers that take security as seriously as we do. Review our Terms of Use and Privacy Policy for more information.

Do you have any job openings at Nesterly?

We’re always looking for passionate, talented people to join our team. If you think you’re a good fit or if you’d just like to learn more, send your resume to hello@nesterly.io and tell us how you’d like to contribute.